Process
You always know what stage you're in.
Every project begins with discovery. Features, integrations, timing, and final pricing are confirmed in your written proposal before development begins.
Eight stages
From first conversation to ongoing support.
Written scope always comes first. No deposit is requested until you’ve seen exactly what’s included.
No fixed launch dates on the website. A target timeline goes in your proposal, based on the work actually agreed.
Step 1: Discovery
We learn what the business does, who it serves, and what the site or application actually has to accomplish.
- A conversation about your services, your customers, your market, and where work comes from today.
- If you have an existing site, we look at what's costing you enquiries.
Your part: Twenty to thirty minutes and honest answers about what's working.
Step 2: Written scope
Features, integrations, pages, timing, and final pricing are confirmed in writing before development begins.
- You get a defined scope: what's included, what isn't, and what each side is responsible for.
- Anything technically uncertain is flagged now rather than discovered halfway through.
Your part: Read it, ask questions, and approve it before anything is built.
Step 3: Deposit
A 50% deposit starts the work, with the balance due before final launch or ownership transfer.
- The deposit reserves the work and confirms the agreed scope.
- Requested additions are quoted before they proceed, never billed as a surprise.
Your part: Approve the proposal and settle the deposit.
Step 4: Design
Structure first as a wireframe, then the finished visual design — reviewed by a person at every step.
- Layout and content hierarchy are agreed before styling begins.
- Design is reviewed against the job each page has to do, not just how it looks.
Your part: Blunt feedback. It's the useful kind, and it's cheapest now.
Step 5: Build
The site or application is developed as real code, with forms, tracking, and deployment configured as part of the work.
- Pages are built responsive from the start rather than adapted afterwards.
- Forms, links, and any integrations are wired up and configured during the build.
Your part: Content, imagery, and answers when questions come up.
Step 6: Review & testing
Responsive review, form submission tests, browser checks, and email delivery testing before anything goes public.
- Every form is submitted for real and every link is followed.
- You review the content for factual accuracy — pricing, licensing, service areas, and any claims about your work.
Your part: A careful read-through. You are the final word on facts about your business.
Step 7: Launch
Domain connected, deployment verified, and the product moved into its finished state.
- Domain connection, SSL, and deployment are handled for you.
- We confirm form submissions arrive and any configured tracking is recording.
Your part: Domain access, or permission to help you obtain it.
Step 8: Ongoing (optional)
Managed Website Care keeps it running; a Growth Partnership keeps it improving. Neither is required.
- Care covers hosting, deployment management, upkeep, and small monthly changes.
- A Growth Partnership adds scheduled design and development time each month.
Your part: Send updates as the business changes. That's it.
Payment & scope
How billing and changes work.
- All displayed website and setup prices are starting prices.
- Final pricing depends on the scope agreed in your written proposal.
- A 50% deposit is required before website work begins.
- The remaining balance is due before final launch or ownership transfer.
- Client-requested additions may change cost and timing, and require approval first.
- Monthly plans include a defined amount of work, not unlimited work.
- Third-party expenses are separate unless specifically included.
Questions
About how projects run.
Can you build a web or mobile application?
Yes — customer portals, booking flows, dashboards, account experiences, and internal business tools, as web or mobile applications.
We don't publish a starting price for applications, because feasibility and cost genuinely depend on the users, functionality, integrations, and security requirements. Applications are scoped after discovery and technical review.
Will my website show up on Google?
We build with sound fundamentals: clean structure, descriptive titles and headings, fast loading, mobile-friendly layouts, and a readable sitemap.
We don't guarantee rankings, and it's worth being sceptical of anyone who does. Search results depend on competition, your reviews, your Google Business Profile, and factors no developer controls.
How long does a project take?
It depends on scope and on how quickly content and feedback come back. Your proposal includes a target timeline based on the work actually agreed.
We don't publish fixed completion dates on the website, because a date promised before anyone has seen your project isn't worth much.
Next step
Let's build what's next.
Tell us about your business and what you need built. We'll come back with an honest read on scope, cost, and the most useful next step.
Or email us directly at sales@vistarela.com